We have some Important Information, please read

  • APPOINTMENTS

    All Appointments require a deposit, which will be deducted from your appointment cost on the day. Your deposit is collected by a third party company [Stripe]. We do not have access to your card details, however, should any cancellations or no shows take place we reserve the right to instruct them to obtain the necessary fees.

  • CLIENT CANCELLATION CHARGES:

    This is the following Charges applicable to all Appointments.
    48 Hours - No Charge
    24-48 Hours - 50% of the Appointment Charged
    24 Hours or less including No Show - 100% of the Appointment Charged
    All No Shows will need to pre pay future Appointments
    Online Booking deposits are non refundable

  • DIGITAL CONSULTATION FORMS:

    Upon booking an Appointment you will receive an email (link) to complete the online Digital Consultation Form, this must be completed prior to your Appointment

  • ARRIVAL:

    Please arrive to your Appointment on time, as lateness impacts our day. If you are more than 10 minutes late your Treatment time will need to be reduced and, in some cases, will need to be reschedule which will result in full charges payable.

  • VISITING THE SALON:

    We are extremely SERIOUS about our COVID SAFE environment, the safety of both our Clients & Staff are our number one priority at all times. Therefore, it is important that you stay at home and NOT arrive at the Salon if you have any Covid Symptoms (as shown on the NHS Website), have had a positive test result, or been told to self isolate.

  • PATCH TEST:

    Patch Test Is Required for All Lash / Brow & Tinting Services there are NO exceptions. We will NOT perform any Lash, Brow or Tinting Treatments without a recent patch test (this is to protect YOU).

  • GDPR

    General Data Protection Regulations (GDPR) - 25th May 2018. ALL Customer’s & Anyone who LIKE’S our page please read the following: By “Liking” the page & being a Customer you are consenting and giving permission for us to contact you via Facebook Messenger, Phone, Text or Email. You are giving us permission to take & store any before & after pictures, for us to display on Social Media. All Client Record Cards containing personal information is securely protected.

  • AFTERCARE & REFUNDS

    Some of the Treatments we offer require aftercare to ensure long lasting results. Your therapists will ensure you are made aware of these procedures and in some cases provide you with an aftercare information leaflet or offer you an aftercare product. We pride ourselves in the excellent delivering of Treatments, therefore if your dissatisfied and not a 100% happy with the results you have received, then you have 48 hours to contact us directly either by messenger, email or phone and we shall endeavour to rectify the problem. We do not issue Refunds.

  • NB:

    By proceeding to make a booking you are confirming that you have read, understood, and accept these terms.

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